Delivery & Returns
We deliver our parcels with DPD, Royal Mail and DHL. We always aim to dispatch your parcel either on the same or next working day from when you placed your order. You should then receive your order within 2 – 4 working days.
Please note we do not dispatch orders on weekends or bank holidays.
You will be given a tracking number which you can use to track the progress of your parcel!
What does the shipping status «Estimate time delivery .... working days» mean?
The item is currently out of the UK stock but we have it in our factory stock, and it will be posted straight from the manufacturing company to the UK. It takes less than 3 days to reach our stock, but we put 5 days of the delivery time in case if the item will be posted before the weekend to give us a few more days.
Orders will typically arrive within the guidelines as detailed below, however, delays can occur in transit or hold at the local customs office, so it is possible that your shipment may take longer.
If you do need your goods to be delivered on a certain date that is close to the delivery estimate, we would recommend that you look for an alternative.
Our purchasing team will keep you fully updated on the progress of your order via email. We will be working hard to ensure all orders are dispatched as quickly as possible and we thank you for your patience.
Shipping costs to Europe depends on the country of delivery and weight of your order. Please check shipping prices for Europe, North America, and the UK here:
For all orders over £50, we will ship your order for free. This will be using our standard delivery couriers ( Royal Mail and DPD). Delivery times are between 2-4 working days. The shipping rate for the UK Mainland depends on the weight of the item :
up to 500gr: £3.95 (by Royal Mail )
from 500gr: 5:95 ( by DPD Next Day service )
Isle of Man, Isle of Scilly, Scottish Islands, Scottish Highlands ,Northern Ireland : FREE
Belgium, France, Germany, Luxembourg, Netherlands, Austria, Denmark, Switzerland : £15.oo for parcels up to 10 kg by DPD Classic.
Czech Republic, Italy, Spain, Croatia, Estonia, Finland, Hungary, Poland, Portugal, Sweden: £15.00 for parcels up to 10 kg by DPD Classic
Bulgaria, Greece, Cyprus, Iceland, Latvia, Lithuania, Norway, Romania and Rest of the World : 50kg for parcels up to 2 kg by DPD Classic/International
North USA: £15 (Moscow Warehouse ) by EMS International up to 5kg and £30.00 (UK Warehouse) for parcels up to 3 kg by DPD International.
Canada: £20 (Moscow Warehouse ) y EMS International up to 5kg and £35.00 (UK Warehouse) for parcels up to 3 kg by DPD International.
Please note that if your order exceeds 3 kg, then the delivery charge will be doubled.
Please note that we cannot ship to any P.O. Box or Felt-post addresses as we must have a street name and number.
Mistakes can happen. If you have mistyped your address or failed to provide a correct email or phone this can delay your parcel arriving. In the event that there is a problem with your delivery or it does not arrive you will need to let us know within 10 days so that we can correct any problem with your delivery information.
Genuine postal losses are rare in the UK. Experience has shown us that in most cases items are returned to us by the Post Office as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you. A further delivery charge will occur for items to be redelivered.
If your parcel is returned to us and there are any issues, we will send you an email notifying you of the situation. If 60 days lapse without any response, the goods are then warehoused and disposed of.
If a product isn’t right for you, you can return it to us within 30 days of purchase for an exchange or a refund! Simply send us an email at firstname.lastname@example.org to let us know about your returns request. Then, our customer service team will send out a FREE postage label, which you will need to download and print to return your items to us.
Returned items must be new, unused or unworn, with their original tags. In the case of footwear, this means the item must not have been worn outside.
Returns sent back to our warehouse that are not ‘as new’ will be refused.
We’ll send you a free returns label, which you’ll need to securely attach to the front of your package before taking it to your local Post Office to return.
If you have been sent a faulty or incorrect item, please contact customer service before completing your return.
How to return your order:
Please return the item to the below address, wrapped and in a resaleable condition along with a note of your name, address and whether you require a refund or exchange. All refunds are processed within 2 working days of receipt at our warehouse.
Please note, if the item is damaged or torn we will not accept a refund or exchange.
38A Edenside Road
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Company number: 11649237